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The Ultimate Question: Driving Good Profits and True Growth by Frederick F. Reichheld
Frederick F. Reichheld
Harvard Business Review Press
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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld
Fred Reichheld
Harvard Business Review Press
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The Four Factors of Trust - How Organizations Can Earn Lifelong Loyalty by A Reichheld
A Reichheld
John Wiley & Sons Inc
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