Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict by Bill Eddy

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Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict by Bill Eddy

Bill Eddy

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Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict by Bill Eddy

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Bill Eddy

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İngilizce

ISBN

9781950057207

Sayfa Sayısı

160

Yayın Evi

HCI Press

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